SaralnamaIRCTC's website and app crashed, the first day of Chhath Puja. Users faced issues booking rail tickets from 10 am. The outage tracking platform Down Detector reported complaints starting at 9 am, with 180 reports by 10 am. Tatkal booking, which opens at 10 am for AC class and 11 am for sleeper class, was affected. IRCTC sells about 1.25 million tickets daily. Users can call customer care at 14646, 08044647999, or 08035734999 for help. They can also email etickets@irctc.co.in or book at counters if urgent. To book online, create an IRCTC account, select a train, and complete the booking process. (Updated 26 Oct 2025, 00:36 IST; source: link)
Key Points
- IRCTC's website and app crashed on 25 Oct, the first day of Chhath Puja
- Users faced issues booking rail tickets from 10 am
- The outage tracking platform Down Detector reported complaints starting at 9 am, with 180 reports by 10 am