Saralnama
Indian banks must move beyond small digital projects to build AI-native cores. Legacy systems and lack of skilled staff slow their progress. Currently, AI is used mainly for chatbots and fraud detection. Experts say banks should adopt autonomous AI systems that make decisions and improve workflows. The Reserve Bank of India supports cautious AI use with safety rules. AI can help serve elderly and disabled customers better through personalized services and secure authentication. Public and private banks differ in speed of AI adoption, with private banks being more agile. Successful banks use AI to improve customer service and reduce costs. Over the next five years, banks will focus on AI-driven data use, automation, and cutting costs to serve more customers efficiently. (Updated 28 Aug 2025, 06:10 IST; source: link)