<strong>June 7, 2023, Noida: </strong>In <strong>November 2023</strong>, a woman from Noida faced a distressing situation when her expensive lehenga was returned from a dry cleaner in a damaged state. <strong>Smita Jyoti</strong> had entrusted her beautiful lehenga to a dry cleaning shop owned by <strong>Parvez</strong>, located in <strong>Omex The Forest Society, Sector-92, Noida</strong>. After six days, the lehenga came back with multiple cuts and large stains, rendering it unwearable. <h3>Seeking Justice</h3> Determined to get justice, Smita approached the <strong>District Consumer Forum</strong>. She filed a complaint against Parvez for negligence and poor service. The forum, presided over by <strong>Anil Kumar Pundir</strong> and <strong>Anju Sharma</strong>, took up the case. Smita's lawyer, <strong>Aditya Kumar Bhati</strong>, presented clear evidence of the damage and the emotional distress caused. <h3>Court’s Decision</h3> The consumer court ruled in favor of Smita, ordering Parvez to pay <strong>Rs. 75,000</strong> as compensation for the lehenga and <strong>Rs. 5,000</strong> for litigation expenses. The court emphasized that the compensation must be paid within three days. <em>"This judgment serves as a reminder to service providers about the importance of delivering quality and care in their services. It also reassures consumers that their grievances will be addressed promptly and justly,"</em> said <strong>Anil Kumar Pundir</strong>. This case highlights the need for accountability and quality in customer service. It also showcases the effectiveness of consumer forums in addressing grievances. <strong>Smita Jyoti</strong>'s pursuit of justice sets a positive example, emphasizing the importance of standing up for one’s rights. For more updates on consumer rights and legal proceedings, stay tuned to <a href="https://saralnama.in/"><strong>Saral Nama News</strong>.</a>